Ever imagined that planning a trip would be so easy that you would not have to spend hours searching and booking a hotel once you have reached your destination? Well, it would not be shocking if your answer is no. This is because before the advent of technology, in particular the internet and smartphones, no one could have imagined that traveling could be hassle free.
The revolution brought about by technology has been phenomenal. Convenience, increase in the choices available are some benefits brought about for customers of various businesses all over the world. In the midst of the changes, including awareness, brought about in consumer behavior and attitude, businesses have revised their strategies so that they are better able to react to the changes.
As a result of this, industries including the hospitality industry are able to attract and address the attention of a far larger target audience; even those who are living across the geographical borders, which have lead to increased revenues and efficiency. They have done this by revising their business strategy which revolves around providing quality experience to their customers. This has been possible because they took into account the changes in consumer preferences.
In the midst of this revolution, the hospitality industry took hold of the online platform provided by the technological advancement. The online platform provides a great opportunity for this industry, in particular the hotel sector, to benefit from the increase in customer base. The introduction of travel websites, such as Jovago Pakistan which is the best hotel booking website in Pakistan, have provided a new yet better medium for one on one communication-something which businesses lost their focus upon in the earlier days.
Moreover, another change that has brought about a phenomenal transformation for the hospitality industry has been the advent of the mobile phones, in particular the smartphones. These small, portable gadgets have simply provided convenience to people and businesses. Users can simply book their reservations at hotels, restaurants etc without doing any thing. With just a tap on the smartphone application, they are able to know about a place but they are able to make reservations without having the need to call.
The concept of reserving through mobile phones has been great. Not only has it brought ease in the booking procedure, it has helped people and businesses in saving time. You do not have to wait in long queues to get a table at the new restaurant. Rather, you can get hold of it by simply using your smartphone. For businesses, the mobile application has brought about efficiency in terms of cost and time. They are able to provide service to a greater number of people without compromising on the quality of experience. This in turns leads to the development of loyalty and repeat purchase/visits for the various hospitality businesses.
To conclude, it won’t be wrong that the advent of mobile apps have resulted in enhancing the quality of experience for the customers which has resulted in increasing the profitability of the various hospitality businesses. Be it the customers or the businesses- this introduction has provided a win-win situation for everyone.
Sundus Anwar believes in the power of clear, straightforward writing. Her blog posts tackle everyday topics with relatable insights and easy-to-follow advice. With a conversational style, she makes complex subjects feel understandable. She’s dedicated to sharing knowledge and empowering readers to take action. Find her latest posts on trending in social.
